Return Policy Updated: July 31 2026

The team at HebTortillaBlanket.com knows you will love your tortilla blanket but in the unfortunate event that you are not happy with your purchase this policy outlines your options.

Tortilla Blanket Return Guidelines

  1. Return Timeframe: You have 30 days from receipt of your order to let us know that you would like to initiate a return.

For a return request to be approved the tortilla blanket must be:

Unused and in the same condition as when sent

Clean free of smells and hair of any kind and free of stains

Returned in the original tortilla blanket box

Returned with original order details

We reserve the right to deny the return request if any of the above are not met.

  1. Blanket Return Exceptions

Generally we do not approve returns of tortilla blankets that:

Have been used washed or laundered

Have been damaged stained soiled or odorized during customer possession

Have been modified or altered in any way

Do not have prior return approval after the allowable return timeframe

If a blanket is returned in a condition that is not acceptable a return will not be approved.

  1. Receipt of Tortilla Blanket in Unsatisfactory Condition

Your order should be inspected for quality as soon as it is received.

If your order is incorrect or your tortilla blanket was received damaged or defective please let us know within 7 days of receipt.

To help us address the situation faster include the following:

  • Order number
  • Explanation of the issue
  • Damage/defect/item error – include clear photos/videos
  • If the shipping package was damaged include photos of the damaged package After we assess your request we may provide a replacement exchange or issue a refund We will provide a resolution based on our discretion for requests related to defective/damaged items or error based requests
  1. Change-of-Mind Returns You may return an unused item in the original condition within 30 days of receipt if you change your mind about your purchase The cost of shipping the item back typically falls on the customer if the return is not the result of an error on our end Original shipping costs are not refunded for returns resulting from a change of mind
  2. How to Request a Return First contact customer service using the contact info on our website before shipping us back your item Include the following:
  • Your full name
  • Order number
  • The email used for the order
  • Return reason
  • Item return photos (if item is damaged defective or incorrect) Do not ship the item to the address listed on your order confirmation unless customer service provides specific instructions We will give you return instructions when your return request is approved.
  1. Return Shipping

Customers must pay return shipping costs for preference-related returns. This may not apply in all cases.

Contact us prior to returning products that are incorrect defective or damaged. If the issue is at our end we will address the return shipping costs.

We suggest you return items using an insured shipping method,We cannot accept responsibility for items we do not receive.

  1. Refunds

Returned items will be refunded after inspection, You will be notified of the status of your refund after inspection.

Approved refunds will be granted to the original payment method.

Refunds will take 5-10 business days to be granted after the processing. Delays may be caused from payment or processing services.

Returns that do not meet our return criteria will not be refunded or may be subject to partial refunds at our discretion.

  1. Exchanges

Exchanges or replacements will be considered for defective damaged or incorrectly received items.

Contact us if you would like to exchange an item due to a preference change. Preference-based exchanges may not be granted. The item may need to be re-purchased if the item you want to exchange is not the same one. You may have to pay shipping for an exchange.

  1. Order Cancellation

To modify or cancel your order contact us promptly after your request.

Due to quick order processing and shipment we cannot guarantee that a request will be fulfilled after shipment or after your order is in the processing stage.

After shipment your order will need to be received and a return will need to be initiated in accordance with the return policy.

  1. Late or Missing Refunds

To refund notifications with a delay in the funds:

Check your account.

Reach out to your credit provider.

Reach out to your bank.

Refund processing times may vary.

If the refund still has not been received after checking all of the above reach out to customer service.

  1. Gifts

Gift orders require the order information be sent to customer service in order to process a return. Refunds will be processed to the original purchaser per the original payment method unless otherwise required by law.

  1. Policy Changes

This Return & Refund Policy is subject to change at any time. Changes will be made on this page with the “Last Updated” date changing to the date of the change.

Customers are encouraged to check the policy prior to a purchase or a return request.

  1. Contact Us

To inquire about a return refund replacement or exchange customer service may be contacted at the information provided at HebTortillaBlanket.com.

We want to help. We will simplify the return process.