Last Updated: July 31 2026

Thank you for your business from HebTortillaBlanket.com. Here at Heb we strive to make every customer happy with our easy to use shopping experience. The following Shipping Policy outlines how we at HebTortillaBlanket.com handle the processing and shipping of your orders.

By placing your order with HebTortillaBlanket.com you enter and agree to the following policy.

  1. Order Processing

Your order will begin to be processed shortly after your order is placed.

Orders will typically be processed in 1–3 business days business day is considered to be a day that is not a Saturday/Sunday or a public holiday.

Processing time may take longer during high volume sales periods holidays and other promotional events for Heb.

An order will be shipped once we have completed processing the order, A shipping confirmation email containing a tracker will be sent once the order has been shipped.

In order to receive email notifications for important updates on your order please be sure to enter a valid email address.

  1. Shipping Methods and Delivery Times

Shipping methods and their estimated delivery times will be made available in the checkout process.

General delivery time estimates may be impacted by:

  • the shipping destination
  • the shipping method selected
  • the availability of the carrier
  • customs processing
  • weather
  • holidays
  • transportation disruptions
  • all other situations outside of Heb’s control

Delivery estimates may take time beyond shipping.

  1. Shipping Methods and Delivery Times

Delivery time estimates may be impacted by:

  • Your shipping destination
  • Your selected shipping method
  • Carrier availability
  • Customs processing
  • Weather
  • Holidays
  • Transportation disruptions
  • Other circumstances beyond our control

Delivery estimates are not guaranteed and may take time beyond shipping.

Please also keep in mind that order processing time is separate from shipping time.

Delivery time may exceed the estimated time in transit if your order has a processing time of 1–3 business days and the selected shipping method has a time in transit of 7–15 business days.

  1. Shipping Costs

Shipping costs are determined by a number of factors including:

  • Destination
  • Size and weight of the package
  • Shipping method
  • Number of items in the order

Shipping costs if applicable will be shown during checkout before the order is submitted.

We may periodically provide shipping promotions that provide free or reduced shipping costs, The promotional terms will be shown on the website or during the checkout process.

  1. Tracking Your Order

If tracking is available you will receive an email with tracking information once your order has shipped.

The shipping carrier will provide a tracking number that you can use to track your shipment.

Once the package has been turned over to the carrier there will be a delay in the system updating tracking information.

If your tracking information has not updated please allow the carrier additional time to register the shipment.

  1. Shipping Address

Completing and submitting shipping information is the responsibility of the customer.

Please carefully check that the following are accurate:

  • Your full name
  • Your complete shipping address
  • Your complete address with city state and country with your Zip code
  • Your contact number (if required)

If your information is provided to us incomplete or inaccurate we are not liable for delivery failures delays or additional shipping costs.

If you notice any shipping information that is incorrect please contact us right away.

We will make efforts to change the shipping information after the order has not shipped however we will not guarantee that we will make efforts to change the shipping information after the order has started being processed.

  1. International Shipping

We may ship to select countries and regions.

International shipping can take longer due to many varying factors.

It is the responsibility of the international customer to ensure that the purchased products are permitted to be purchased and shipped to their country.

  1. Customs Duties and Import Taxes

Purchasing internationally may subject your shipment to additional fees for customs.

Generally these fees are the customer’s responsibility.

HebTortillaBlanket.com has no control over customs or the fees associated with them.

Customs may also delay order fulfillment.

When you refuse international packages based on the incurrence of customs duties and taxes applicable law may allow the return shipping cost and any other incurred cost to be deducted from your refund.

  1. DELAYED SHIPMENTS

While we partner with shipping carriers to deliver your orders on time we cannot prevent all delivery delays.

Some delays could be:

  • Carrier disruptions
  • Severe weather
  • Customs inspections
  • Public holidays
  • Natural disasters
  • Transportation issues
  • Incorrect shipping information
  • High shipping volumes
  • Uncontrollable circumstances

For delayed packages first check the shipment tracking information.

  1. LOST OR MISSING PACKAGES

If the tracking information shows a package was delivered but you are not in possession of the package we suggest:

  1. Checking the delivery location and your property
  2. Asking those who live with you your neighbors and building management
  3. Asking the local shipping carrier or delivery service
  4. Checking the tracking information for alternate delivery information

If the package is still not found contact us.

We will investigate the delivery issue but we may require additional information from you. As soon as a shipping carrier confirms delivery we will go to great lengths to resolve this issue but we cannot assure a refund or replacement.

  1. Damaged Packages

It is essential to check your package immediately after it arrives.

We ask you contact us within 7 days of delivery for your tortilla blanket (or any other products) if they arrive damaged defective or not as described.

Requests should include the following:

  • Order number
  • Problem description
  • Damaged product photos/vide
  • Photos of the shipping package and packaging materials if applicable

After reviewing your request possible resolutions include but are not limited to Replacement Exchange or Refund.

Please do not throw away damaged packaging; it should be reviewed for a shipping claim.

  1. Incorrect or Missing Items

Requests should include the order number and problem description, Photos of the shipping package and all received items may be helpful.

After reviewing your request we will work to provide you with a solution.

  1. Pre-Orders and Backordered Items

If we allow Pre-Orders or Backordered Items shipping estimates will be provided on the product page or at checkout.

If an order contains both In-Stock Items and Pre-Orders or Backordered Items the order may be shipped completely or partially based on Item availability and fulfillment.

A Separate Shipment request may incur additional shipping fees.

  1. Multiple Items in One Order

When ordering multiple products items may be sent in one shipment or multiple shipments based on availability processing and fulfillment.

When receiving multiple shipments more than one tracking number will be assigned.

You will not be charged for sending items in multiple shipments standard shipping rates apply.

  1. Order Cancellations and Changes

To cancel or modify an order you must contact us immediately after placing the order.

If an order is in the process of being shipped we cannot guarantee that we will be able to fulfill your request to cancel or modify the order.

If the order is already shipped you must receive the order and follow the return process.

Refer to the Return & Refund Policy for further details.

  1. Shipping Restrictions

Some products or products shipped to some destinations may have shipping restrictions.

We may limit or decline to ship to locations where shipping may be unavailable restricted or where it is not reasonable to provide shipping.

If we cannot fulfil your order to the destination you provided we will reach out to you.

  1. Delivery Responsibility

Once an order is delivered we are no longer responsible for the package unless required by applicable consumer protection laws.

We recommend that customers use a delivery address that is secure. Tracking information should be monitored.

After delivery confirmation we cannot assist you regarding lost or stolen packages but we may help with other delivery issues.

  1. Shipping Policy Changes

This Shipping Policy may be updated or modified at our discretion.

The updated version will be published on this page.

We want our customers to be familiar with the changes we have made to this policy at the time they place their order.

  1. Contact Us

If your inquiries pertain to shipping delivery tracking or ordering please reach out to our customer service associates using the contact information on HebTortillaBlanket.com.

For the best service possible when reaching out for order concerns please have your order number ready.